Working from home is now more important than ever, especially with the pandemic that’s been going on. Of course, having a traditional office space may still be needed, companies are doing what they can to adjust to the new norm, which also means adapting to a more remote working environment. This, however, doesn’t have to affect the efficiency of your workforce, so long as you hire the right people who have the right skillset.
With a virtual office receptionist, you have someone who takes care of the usual tasks as a traditional receptionist would, including appointment scheduling and call routing. The only difference is instead of working in your office space, they work from a remote location. To better understand what virtual receptionists can do for you, Connecticut Business Centers answers here some of the most frequently asked questions about the service.
A virtual receptionist usually works an 8-hour shift, just like most traditional receptionists who work in an office space. This means that if you want phone coverage 24 hours a day, you’d need to hire at least three virtual receptionists for the job. You can also hire more than one virtual receptionist for every shift, ensuring callers are never left waiting in case one is busy with a customer.
Here are some of the other benefits you’ll get when you hire a virtual receptionist:
Whether it’s remote or in a regular office space, having a virtual receptionist is useful in keeping your workforce productive and efficient. So, if you’re considering a virtual receptionist service for your company, here are some things to keep in mind as you set up:
As a business owner, you might pride yourself on your workplace being familial and close-knit, which might be why you’re hesitant about a virtual receptionist. However, with modern technology and innovation, you can provide a sense of community even if everyone isn’t physically present.
Our virtual receptionists at Connecticut Business Centers are just as professional, detail-oriented and committed as a traditional receptionist who’s physically in your office space. When you hire our services, you’ll get a consistent and branded phone experience. We work with an intuitive script that you can provide and customize according to your procedures, policies and even preferred verbiage.
Some businesses opt to hire an answering service over a virtual receptionist due to their fairly simple requirements. However, you might want a live person to answer the phone, reassure their caller that they’ll prioritize their call and take a message as they deliver it to the right person. If that’s the case, choose our services.
To learn more about our virtual receptionist services or when you’re looking for an excellent office space in the local area, you can count on Connecticut Business Centers for your company needs. Call us today at (407) 767-6912 or fill out our convenient online request form. We serve our customers in Connecticut, including Stamford and nearby areas.
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